Terms and Conditions
If you have any questions relating to these terms and conditions, please contact us by phone +44 7511077100 or email email@example.com.
- You – refers to you as the customer
- We – refers to us at Real Shopping
- Personal data/information – refers to the information provided by you when browsing, registering or placing an order
- Product – refers to the products listed on our website
- Website – refers to real-shopping.co.uk
- Users – refers to all users of this website
Furniture and Self-Assembly Orders
All of our furniture, including toy boxes structures, come flat packed unless stated otherwise. We take every effort to ensure the furniture arrives safely, though as there are wooden components parts can occasionally be damaged in transit. Therefore, please ensure that all furniture items are checked upon receipt, and any defects notified to us within 48 hours of receipt. Unfortunately, we are unable to accept any courier damage claims that have not been notified to us within 48 hours of receipt. We would also ask that all panels are inspected prior to assembly as we cannot be held responsible for the cost, time or effort associated with dismantling items should a defect be identified after assembly. Should you employ a third party to assemble any item, we cannot be held responsible for the cost, time or effort associated. If we are notified of damaged parts after a third party has assembled the furniture, please note that any replacement parts would be charegeable as this would need to be claimed from the third party that assembled the furniture. Any parts identified as being damaged upon receipt will be replaced free of charge; please note that only the part(s) will be replaced, not the complete item. Unfortunately we cannot offer compensation should you choose to assemble an item with damaged parts.
Please note that we cannot be held not responsible for the disposal of packaging. Some larger furniture orders may be delivered on pallets. If this is the case, we are not responsible for the disposal of this pallet. If replacement parts are required, we cannot be held responsible for the disposal of damaged parts nor any extra packaging.
Your statutory rights are not affected.
If you take advantage of one of our money off your next order offers, there is no minimum spend in relation. However, if you use the discount code on your next order and then cancel your original qualifying purchase we will refund your money for your original purchase minus the offer amount you received in your subsequent order.
If you take advantage of a money off discount code, this is only applicable at time of purchase and only one discount code can be used for each purchase. In addition, any special promotional offers made available on this website cannot be used in conjunction with any other promotional or voucher-based discounts.
From time to time either general or brand/item specific offer codes will be available. These codes will not necessarily apply to all items on the website or within a specific brand and we reserve the right to exclude specific items or brands from these offers. Also they cannot be used with any other promotion code. Pffer codes cannot be applied retrospectively if not applied at the time of the purchase.
Descriptions and Prices of Products
We have taken every care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact firstname.lastname@example.org. Images and colours can vary from time to time and we try and ensure that the correct images are always shown, however if the manufacturer makes slight changes from time to time and the product is slightly different from that shown we cannot be held responsible.
Manufacturers do from time to time update/upgrade items and their appearance can change slightly. Unless the item is materially different from that pictured or described we are not able to compensate for any changes.
Compatibility between different items is a guideline but cannot be guaranteed as manufacturers may change their specifications from time to time.
If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
All prices are expressed inclusive of any VAT payable unless otherwise stated.
Specifications, Colours, Weights and Sizes
We reserve the right to alter specifications without prior notice. All sizes and weights are given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices.
A name given to a product is not necessarily representative of the colour. If you have a specific requirement or are unsure as to the exact colour, please e-mail us for assistance before purchasing.
Wood is a natural product and therefore will carry minor imperfections and characteristics including grain, colour variation and knots, most nursery furniture is also soft wood and prone to small knocks and indentations. These characteristics are not classed as manufacturing defects. Manufacturers normally use different grades of wood for items such as cots or cot beds and therefore the finish can appear differently.
Accessories supplied to coordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
Most car seats fit most cars however some manufacturers also provide suitability checks on their own websites. Where possible, please use the appropriate website to check car seat compatibility with your car as we are unable to guarantee the compatibility of any car seat in any vehicle.
Sizes of strollers are generally described in two ways: folded and unfolded. Folded being the smallest possible size that the item can be folded down to removing any easily removable parts. Unfolded, or open, providing the dimensions of the unfolded stroller with all essential parts such as wheel, handlebar etc. attached. Please enquire with our customer service for further information.
Product guarantees are free of charge and are provided in addition to and having no affect on your statutory rights. Product guarantees vary from product to product and are defined by the manufacturer. In relation to product guarantees, please note the following terms and conditions:
- The guarantee is available to the original purchaser only when accompanied with the original receipt
- This guarantee is non-transferable
- The guarantee applies to the product only and does not cover any consequential losses i.e. time or other products
- The guarantee applies to material and manufacturing defects only under normal domestic use in the United Kingdom and Republic of Ireland.
- The guarantee does not cover faults caused by factors outside the manufacturer’s control, including failure to follow the user guide and maintenance instructions, normal wear and tear, inappropriate use such as airbed overweight and or misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification, alteration, transformation of the product.
Please note that Real Shopping cannot be held responsible for damage to items that may have occurred during transit from the delivery address to a third party address. We ask all customers by email to check items on receipt to ensure that any damage that may have occurred prior to dispatch or during transit is identified before the items are moved to another location.
Moving parts should be cleaned and maintained regularly. Fabric accessories may fade at different rates especially when not being used together
If a product is found to be defective within the definition detailed above, Real Shopping shall, at its sole discretion, repair the product OR provide new goods to repair the fault OR replace the product with a like-for-like product. This shall be the sole obligation of Real Shopping. Any repair work undertaken will be approved by Real Shopping. Where repair work is necessary, it is your responsibility to return the item to us so the item can be sent to the manufacturer unless stated otherwise.
If a claim is made under this guarantee and the defect is not due to faulty materials or a manufacturing defect, Real Shopping reserves the right to charge the customer a £29.25 fee to cover the engineer’s time/shipping costs/replacement parts.
For items sent to non-UK mainland addresses, if there is a requirement to return items for repair or send out replacement parts under the manufacturer’s warranty, any shipping costs for sending items, collection and return of the product will be the responsibility of the customer.
For items sent to non-UK mainland addresses, if there is a requirement to return items as the product does not comply with the description, any shipping costs for sending items, collection and return of the product will be the responsibility of the customer.
Acceptance of order by Real Shopping
The contract in respect of the products supplied by us to you comes into existence when your order has been dispatched and is confirmed to be in the possession of the chosen courier. For the avoidance of doubt, receipt of an order via www.real-shopping.co.uk does not constitute acceptance of an order. All items have to be paid for at the time of purchase and will not be dispatched until the payment has been received and cleared by our merchant bank. Should the payment system/method you choose to pay with remove the payment (chargeback or other form of clawback), the payment will need to be made by yourself by other means or we reserve the right to claim the money directly from you along with any interest and fees associated with this.
Acceptance of order by the Customer
Once you take delivery of your order you have 30 days to let us know whether the item is as it should be, and everything is present. After this time, it will be accepted that you agree that all the items/parts of the order are present. In the case of courier damage, we would ask you to contact us within 2 days of receipt of the item.
Your right To Cancel
Orders placed on www.real-shopping.co.uk can be cancelled or amended within 30 minutes of the order being placed. After such time orders may incur a return charge as the item may have been shipped and will have to be recalled back to our warehouse. This would then constitute a change of mind return. Orders must be cancelled in writing by replying to your order confirmation by email. Orders cannot be cancelled via the LiveChat system.
You have the right to cancel your order with us at any time before the expiry of 14 days from the day after the date of delivery. If your order has been dispatched from our warehouse or directly from the manufacturer, we are unable to cancel it. In such a case, you may still return the order however the cost of doing so is at your own expense. If you receive a FREE gift with your order, this must also be returned, unused in its original condition. The cost of returning the FREE gift would be at your expense. We recommend that customers check items on arrival as even if unopened we cannot refund unwanted items after the 14 from receipt or 30 days if damaged. Certain items especially those that are heavy may be quite expensive to return and this can in some cases of items described as freight be up to 25% of the value of the item.
We will always try to fulfill order requests made by customers but please note that this may not always be possible. For further information, please contact our customer services team.
Anti-Fraud Measures – Protecting our customers
When an order is dispatched to an overseas address, the customer is liable for any local customs duties or charges that may be applicable to the order. Any returns, regardless of the reason for return, are at the expense of the customer.
All our products conform to the relevant safety standards as required by the UK and European Safety regulators. Where required, products will be marked with the relevant safety standard. Although the UK and European safety standards are considered to be among the highest in the world there may be variations depending on the country in which you reside. If you do not live within the European Union, please ensure that you check your own country’s legal safety requirements before purchasing items from Real Shopping. We cannot be held liable for products that do not comply with local safety standards outside of the UK. If we are aware of countries that do not accept the European standards we will advise customers prior to dispatch.
We are aware that Australian regulation dictates that child car seats must be certified by Australian authorities. Due to this we are unable to ship car seats to Australia.
Intellectual Property Rights and Right of Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The information contained on www.real-shopping.co.uk is for general information purposes only. The website is controlled and monitored by us and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website you may be able to link to other websites. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In addition, we will not be liable for any claims, losses and/ or damages of any nature resulting from:
(a) your use of the web site;
(b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions)
(c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.
You must not use the website for unlawful purposes or in an unlawful manner. This includes knowingly receiving, uploading or downloading any harmful software such as viruses or spyware to the website. By breaching this provision, you would be committing a criminal offence under the Computer Misuse Act 1990. By using this website, you agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the Website.
We cannot guarantee that our website will be free of bugs or viruses. You are responsible for ensuring you have the appropriate anti-virus protection software on your device. We cannot be held responsible for any damage that may be caused as a result of a bug or virus.
Providing links to our website
You may provide a link to our website but only in a manner that is lawful and does not damage our reputation or take advantage of it.
We reserve the right to withdraw our permission to any links at any time.
If you would like to use our content, please contact us first at email@example.com.
If, for whatever reason, part of these terms and conditions becomes void or is deemed unlawful then that part will be severable and will not affect the enforceability or validity of any of the remaining terms and conditions.
Customer Review Policy
By submitting a review to Real Shopping, you agree that:
- You are at least 18 years old
- You are the sole author and therefore owner of the intellectual property rights
- All comments/reviews you post are accurate
- You do not infringe upon any third party’s trademarks, copyright, patents or trade secrets
- You remain lawful
- You will not submit content that contains viruses, bugs, or any other harmful software.
Reviews mean a lot to us as they help us to improve our product offering and service. However, please note that:
- All reviews will be posted exactly how the customer has written them, however, we reserve the right to remove or prevent reviews that mislead or contain offensive language.
- We will not share any email addresses, URLs, phone numbers, physical or geographical addresses or other forms of contact information.
- Spiteful comments will be removed.
- Discriminatory or insulting language will not be tolerated.
Language and Currency
The language translation and currency conversion tools provided on the website are representative only. Translation is powered by Google Translate and so may not be entirely accurate. Prices are converted at the current exchange rate and do not necessarily reflect the price the you will pay once factors including processing fees are considered.
Unhappy With The Service You’ve Received?
Our Customer Services Team will always endeavour to provide you with friendly and helpful service, answering any queries or concerns you may have quickly and efficiently. Should you be unhappy with the service you’ve received, please send your complaint in writing to the below address. We value each and every one of our customers and take these matters extremely seriously. We will respond to your letter either via email or post within 30 working days of receipt.
107 – TATC LTD
Access Self Storage
Catford – London
Copyright and Trademarks
All site design, text and graphics are the copyright of Real Shopping. ALL RIGHTS RESERVED.
Real-shopping.co.uk is a trading name of the TATC Ltd incorporated in the UK under company number 131587320, the registered company address is 107 – TATC LTD
Access Self Storage, Catford – London, SE6 2NZ.
These terms were last updated on 11/05/2022.