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Returns and Refunds Policy

Returns and Refunds Policy

Return Policy

You may of course return any order within 14 days provided that all products are new, unused and in their original packaging. To return your order, please reply to your order confirmation email and we will provide you with details on how to return your order. Orders returned without a request for returns information cannot be refunded. Returns requests must be made in writing via email. We cannot accept any requests through any other channel such as facebook, instragram or payment providers. All requests will need to be as per the policy above by replying to your order confirmation or contacting sales@real-shopping.co.uk

The cost of any change-of-mind return is at your own expense. We can arrange for a third-party collection of your order, typically at a cost of £15 per parcel (all-day service, Mon-Fri only). This charge is subject to change as certain products incur higher shipping charges due to the size and weight of their packaging e.g. nursery furniture. Alternatively, we can assist you in the return of your order through the use of courier comparison website Parcel Monkey. The order/item to be returned must be in it’s original, unused condition. Please contact us to enquire regarding the cost of returning a particular order/item. Please note that we cannot be held responsible for customers having to take time off work to return an order.

Furniture and other self assembly items cannot be returned if you have assembled either in whole or part, therefore please check the size and quality of item before you begin assembly.

Items that are found to be faulty can be returned within 30 days. If your order/item is faulty please contact us for returns information. We recommend that customers check their orders/items as soon as they are received as even if unopened faulty items can only be returned up to 30 days from receipt.

We strongly recommend that original packaging is kept, as any collections for warranty/maintenance work will require that the item be packaged. When returning your order, please use clear packaging tape only and do not write directly on the packaging.

Damaged or Incomplete Items

If there is any damage to the packaging when your order arrives, please note this when signing for the goods and contact us within 24 hours of receipt for guidance on resolving any issues.

As per your statutory rights, any items(s) that when delivered are not in the condition described on our website are eligible to be repaired, replaced or returned. However, if you have indicated or there is evidence that the item(s) were damaged deliberately by you or anyone on your behalf, then we reserve the right to refuse acceptance of any return or claim.

Missing parts – We ask that all items are inspected within 48hrs of receipt and that we are informed of missing items/parts within that time. If after that time you notice parts are missing and this is still within the 30 days of receipt then to comply with the relevant legislation we will provide the missing part within 30 days of notification.

Please note that orders containing furniture should be checked on receipt. You must notify us of any courier damage within 48 hours of receipt. Unfortunately we are unable to accept any furniture courier damage claims outside the 48 hour period after delivery.

Please note that we send customers an email asking them not to assemble any items that are damaged and to check items on arrival. This is vital if this is a present and won’t be fully opened until sometime later. If customers choose not to check items on receipt and to assemble damaged items then items are deemed as accepted and we cannot except returns or refunds (including partial refunds) for assembled items. In some cases we can provide replacement parts.

*Please note that Real Shopping cannot be held responsible for damage to items that may have occurred during transit from the delivery address to a third party address. We ask all customers by email to check items on receipt to ensure that any damage that may have occurred prior to dispatch or during transit is identified before the items are moved to another location.

Refunds Policy

We hope that you never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 30 day money back guarantee. You will receive your refund within 5 days of your return being received. We approve the refund to the payment method you used to purchase the item.It can take up to 5 days for your bank to put the money in your account.