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FAQs

Frequently Asked Questions

How do I cancel an order?
You have 30 minutes to cancel your order from when it was placed. Please send us an email at hello@babyandchildstore.com with the order number in the subject heading requesting to cancel your order. After this time, we cannot guarantee that we will be able to cancel the order.

Do you deliver overseas?
We ship worldwide, shipping to Europe will be charged according to the shipping zone above. For shipping to other countries please contact us with your delivery address details and the item that you wish to purchase. Our Customer Services Team will then be able to provide a shipping quote. We aim to minimize your shipping costs and will provide the lowest possible quote from our range of carriers. Please note that when sending items overseas, the customer is liable for any taxes or charges that may be imposed locally. In addition, overseas customers are responsible for providing the required information to enable their products to be shipped to them. In certain countries, this may include passport identification and residency documentation. We cannot be held responsible for any delays caused by issues regarding documentation.
If items are sent overseas and the product(s) develop faults, the customer is responsible for any shipping costs applicable to and from the UK.